1. Introduction

RAM Labs (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit ramlabs.eu and any related pages, content, and applications (collectively, the “Site”), and how we process personal data in our capacity as a data controller. We handle personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Greek law. Please read this policy carefully. If you do not agree with it, please do not use the Site.

2. Information We Collect

• Information you provide: Name, email address, telephone number, company details, and the content of any message you send us through contact forms, our AI assistant, email, or when booking a demo.
• Usage and technical data: Information automatically collected when you access the Site, such as IP address, browser type, device and operating system, referring pages, and the pages and features you interact with.
• Cookies and analytics: We use cookies and similar technologies, including Microsoft Clarity, to understand how visitors use the Site and to improve performance and usability. You can control cookies through your browser settings.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries, provide quotes, and deliver our services.
• Operate, maintain, secure, and improve the Site and our services.
• Communicate with you about your requests, projects, and, where you have consented, relevant updates.
• Analyse usage trends to enhance user experience and content.
• Comply with legal obligations and enforce our terms.

4. Legal Bases for Processing

Under the GDPR, we process personal data on the following legal bases: your consent (for example, when you submit a contact form or accept analytics cookies); the performance of a contract with you; our legitimate interests in operating and improving our business, provided these are not overridden by your rights; and compliance with legal obligations.

5. Sharing and Disclosure

We do not sell your personal data. We may share it with trusted service providers who process data on our behalf (such as hosting, infrastructure, and analytics providers) under appropriate data-processing agreements, and with authorities where required by law. Where data is transferred outside the European Economic Area, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymise it.

7. Your Rights

Subject to applicable law, you have the right to access, rectify, or erase your personal data; to restrict or object to its processing; to data portability; and to withdraw consent at any time. You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA). To exercise any of these rights, contact us using the details below.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be indicated by an updated “Last updated” date and takes effect when posted. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

RAM Labs
Lefkados 50, 15354 Glyka Nera, Greece
Email: [email protected]
Phone: +30 694 836 8443